Net Nanny Mobile FAQs

Is it necessary to purchase Net Nanny Mobile for my phone in order to monitor my kids’ phones?

Although it’s not required to view your child’s phone activity, Net Nanny Mobile is a great tool to prevent theft of personal data and could be used to recover your phone if stolen.

Only the child to be monitored needs the application loaded on their mobile device. Parents do all of the monitoring through the web-based dashboard which is accessed from any Internet connection at home or work (http://mobile.netnanny.com).

What phones and carriers does Net Nanny Mobile work with?

See which phones and carriers Net Nanny Mobile works with here.

Can I use the “Alert” notification feature only?

Yes, if a parent does not want to monitor all text messages they can turn that feature off and use only “Alert” notification. A parent can pick and choose from the wide array of features they choose to view.

Does my smart phone device have to have GPS?

In order to use Net Nanny Mobile 'locate' functionality the device must be GPS enabled.

Is Net Nanny Mobile available in all States?

Yes, Net Nanny Mobile can be purchased and loaded on any supported mobile device worldwide.

Can Net Nanny Mobile block or monitor URL’s?

This is not yet available in the current version of Net Nanny Mobile. Smartphone browser content filtering is in development and will be available by the end of 2010. All customers will be eligible for a free update when filtering is available.

How do I access the Parental Control Dashboard?

To access the dashboard, please visit https://mobile.netnanny.com/.

How do I download Net Nanny Mobile to my phone?

If supported by your phone, you can download and install the application directly from the Net Nanny downloads page: http://www.netnanny.com/downloads/mobile. Just browse to that web address in your phone's Internet browser.

Otherwise you may be required to download the application to your home/work computer and save it to the desktop. Note: Please remember where you saved the application. Then push the application to the phone with the mobile device cable provided when you purchased the device via the appropriate desktop manager software.

If I am only interested in seeing the text messages, do I need my child’s device to be on a data plan with the carrier?

Yes, in order for Net Nanny Mobile to capture text messages from your child’s device, the device must be on a carrier data plan as well as a text messaging plan.

How much does it cost?

Net Nanny Mobile costs $29.99 for your first phone (annual subscription) and $14.99 annually for each additional device. Current Net Nanny (Windows or Mac) subscribers only pay $14.99 for each phone. Note: Each phone can be monitored from a single reporting dashboard (http://mobile.netnanny.com).

Can I keep my existing phone service?

Yes, Net Nanny Mobile works on all US and International Carriers. You do not need to change phone service.

Can my child remove the software from their phone?

Yes, your child can remove the software from their phone. As a parent you will know if the application has been removed by logging in to the Net Nanny Mobile dashboard and if there is no communication to the dashboard the application has been removed.

Will my child know that Net Nanny Mobile is on their phone?

Yes they will see a small Security Shield icon in the Applications folder on the device. Net Nanny Mobile is not spyware and they will know that their phone is being protected from viruses, malware and spyware.

Can I use my child’s existing phone with Net Nanny Mobile?

You can. However, the mobile phone must be a smart phone. Currently Net Nanny Mobile supports: Blackberry, Android, Symbian and Windows Mobile operating systems. If you are not certain if your child is using a smart phone please contact your carrier or use your favorite search engine. Note: A data plan with your carrier is also required with a smart phone. In the future, Net Nanny Mobile will be launching Parental Controls on feature phones such as the Rant, Envy II, Motorola Razor, the Juke, and many other popular mobile devices.

If you are still uncertain if your child’s device is compatible, please contact Net Nanny at 1-866-485-4008 and we will confirm for you. Or visit: http://www.netnanny.com/mobile/supported to see if your phone is on the list.

Is Net Nanny Spyware?

Emphatically NO. Net Nanny is for parents who want to keep their kids safe. Net Nanny Mobile is not stealthy, and it is not hidden on the phone.

Are you substituting technology for good parenting?

Absolutely not. The number one thing parents can do to keep their kids safe is BE INVOLVED. Talk to your kids.

You tell your kids to put on seatbelts in the car, and you tell them to wear helmets when they ride bikes. But you still teach them to drive safely and to ride their bikes safely. Just like a helmet or a seatbelt, Net Nanny is a tool parents can use to help them keep their kids safe. It’s no substitute for parental involvement. But couldn’t we all use some help now and then?